SUPPORT

Inspection

It is essential to inspect trailer before picking up a trailer.

Please to follow these steps to check trailers before use:

1.Tyre must be checked. Ensure all tyres are in good condition, each of tyre
has enough pressure.

2. Check all nuts and bolts. Ensure they stay tight.

3. Check trailer surface. Ensure no bending, breakage or leakage.

4. Check safety chain. Ensure chain is in good condition.

5. Check lights and wiring. Ensure all lights work.

6. Check abnormal noise of vibrations if happened after hooked on.

7. Check electric brakes if the trailer has. Make sure the brakes work.

Maintenance

1. Check that the fastening of tyre nuts every 80km and tighten as required.

2. Apply grease to the hubs every 800km, bearing every 1200km

Warranty

“New trailers sold by Big Man Trailer company are covered by a twenty-four
(24) month structural Warranty (6 months for commercial use). This warranty
period is valid from the date of original purchase and covers all products
against defective materials. (jockey wheel, bearings, tyres, wheels, brake
pads & wearable parts are excluded). Therefore, please follow the above steps
of inspection to check trailers before picking up. In addition, we strongly suggest
customer to regularly maintenance and service bearings as above or bring the
trailer back to us to be serviced. The warranty will not cover any damaged
during freight from Bigman Trailer company to destinations of customers. The
warranty does not apply to any Bigman Trailer which has been subjected to an
accident, improper installation, modification, adjustment, repair, misuse,
misapplication, neglect, including but not limited to improper maintenance, or
use of unauthorized parts or attachments. Customer will take the
responsibility to inspect the condition of the trailers before purchase and
pickup. if any issue happened, customers make sure reporting to us within 7
days for initial fault. Warranty claim generally takes a few business days.
Please carefully keep your sales invoice as proof of purchase from the Bigman
Trailer company. We require customers must be presented when making a warranty
claim. Trailers must be returned to the Bigman Trailer company to do the
warranty work.”

”For trailer parts, such as jockey wheel, bearings, tyres, wheels, brake
pads etc. are covered by 6 months warranty under normal use.”

Thank you for visiting and shopping at the website of Big Man Trailer Company.
We provide product postage except for trailers and cages.

Trailer in-store pickup

Trailers can only be picked up from our stores. We
will send you an email when your order is ready along with instructions.
Please have your order confirmation email with you when you come to pick up.

Trailer Parts shipment processing time

All orders are processed within 2-7 business days. Orders are not shipped or
delivered on weekends or holidays. If we are experiencing a high volume of
orders, shipments may be delayed by a few days. Please allow additional days in
transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or telephone.

Shipping rates & delivery estimates (Apply to Trailer Parts only)

Shipment Destination	Estimated Delivery Time	Shipment Cost
Victoria	3-5 business days	displayed at checkout
Queensland	3-10 business days	displayed at checkout
New South Wales	3-7 business days	displayed at checkout
South Australia	3-7 business days	displayed at checkout
Westen Australia	5-12 business days	displayed at checkout
Northern Territory	5-12 business days	displayed at checkout
Tasmania	3-7 business days	displayed at checkout
Australian Capital Territory	3-5 business days	displayed at checkout

Our Company ships to all addresses within Australia and P.O. addresses.
Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped
containing your tracking number(s). The tracking number will be active within
24 hours.

Damages

Please contact us if you received a damaged item within 7 days.

Please save all packaging materials and damaged goods before filing a claim.

For Trailer

“No refunds will be given if you have changed your mind, customers have to
inspect the condition of the trailer (please following the inspection steps as
above ) upon pickup and report to us within 7 days for initial fault. Our
mechanics will then examine and test the fault and replace or repair any item
deemed to be faulty, if the trailer cannot be repaired or exchanged, fully
refund will be given by our company.”

For Trailers Parts

“We understand that you might need to return something to us for a number of reasons. Please contact us before sending anything back.
Items must be returned to us via tracked postage or courier. Without a verifiable tracking number, you accept full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund.
1. You changed your mind
 We offer a 7 days return policy for change of mind. That means if you are not satisfied with your purchase, you are welcome to return it to us up to 7 days after you received it for your choice of exchange or full refund, excluding original delivery costs.
 All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories. Where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so.
 Return shipping costs are non-refundable.
2. The item arrived damaged or missing parts
 All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt via Email for any shipping costs you incur.
 All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it and notify us immediately if there is any damage.
 Please take photographs of any damage and send them to us via Email before sending the item back, as we need to report the damage to our insurer, delivery courier, and warehouse.
3. The item is faulty
If the product you received is not consistent with the order, please take a photo with a clear item number of the product you received and send us the original order and photo via Email. After that, we will send you a new correct product and we will be responsible for your return postage fee.”

At Bigman Trailer website, accessible from www.bigmantrailer.com.au, one of our main
priorities is the privacy of our visitors. This Privacy Policy document
contains types of information that is collected and recorded by Bigman Trailer
company and how we use it.

If you have additional questions or require more information about our Privacy
Policy, do not hesitate to contact us.

Log Files

Bigman Trailer follows a standard procedure of using log files. These files
log visitors when they visit websites. All hosting companies do this and a
part of hosting services’ analytics. The information collected by log files
include internet protocol (IP) addresses, browser type, Internet Service
Provider (ISP), date and time stamp, referring/exit pages, and possibly the
number of clicks. These are not linked to any information that is personally
identifiable. The purpose of the information is for analyzing trends,
administering the site, tracking users’ movement on the website, and gathering
demographic information. Our Privacy Policy was created with the help of the
Privacy Policy Generator and the Privacy Policy Generator.

Cookies and Web Beacons

Like any other website, Bigman Trailer uses ‘cookies’. These cookies are used
to store information including visitors’ preferences, and the pages on the
website that the visitor accessed or visited. The information is used to
optimize the users’ experience by customizing our web page content based on
visitors’ browser type and/or other information.

For more general information on cookies, please read the “What Are Cookies”
article on Cookie Consent website.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known
as DART cookies, to serve ads to our site visitors based upon their visit to
www.website.com and other sites on the internet. However, visitors may choose
to decline the use of DART cookies by visiting the Google ad and content
network Privacy Policy at the following URL –
https://policies.google.com/technologies/ads

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our
advertising partners are listed below. Each of our advertising partners has
their own Privacy Policy for their policies on user data. For easier access,
we hyperlinked to their Privacy Policies below.

Google

https://policies.google.com/technologies/ads

Privacy Policies

You may consult this list to find the Privacy Policy for each of the
advertising partners of Bigman Trailer.

Third-party ad servers or ad networks uses technologies like cookies,
JavaScript, or Web Beacons that are used in their respective advertisements
and links that appear on Bigman Trailer, which are sent directly to users’
browser. They automatically receive your IP address when this occurs. These
technologies are used to measure the effectiveness of their advertising
campaigns and/or to personalize the advertising content that you see on
websites that you visit.

Note that Bigman Trailer has no access to or control over these cookies that
are used by third-party advertisers.

Third Party Privacy Policies

Bigman Trailer’s Privacy Policy does not apply to other advertisers or
websites. Thus, we are advising you to consult the respective Privacy Policies
of these third-party ad servers for more detailed information. It may include
their practices and instructions about how to opt-out of certain options.

Note that Bigman Trailer has no access to or control over these cookies that
are used by third-party advertisers.

Third Party Privacy Policies

Bigman Trailer’s Privacy Policy does not apply to other advertisers or
websites. Thus, we are advising you to consult the respective Privacy Policies
of these third-party ad servers for more detailed information. It may include
their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To
know more detailed information about cookie management with specific web
browsers, it can be found at the browsers’ respective websites. What Are
Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the
internet. We encourage parents and guardians to observe, participate in,
and/or monitor and guide their online activity.

Bigman Trailer does not knowingly collect any Personal Identifiable
Information from children under the age of 13. If you think that your child
provided this kind of information on our website, we strongly encourage you to
contact us immediately and we will do our best efforts to promptly remove such
information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for
visitors to our website with regards to the information that they shared
and/or collect in Bigman Trailer. This policy is not applicable to any
information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to
its Terms and Conditions.