Support
New trailers sold by Big Man Trailer are covered by a 24-month structural warranty from the date of purchase (6 months for commercial use). Trailer parts such as jockey wheels, bearings, tyres, wheels and brake pads are covered for 6 months under normal use. Wear items are excluded, and any initial fault must be reported to us within 7 days of pickup.
For full terms, exclusions, the pre-pickup inspection checklist and our recommended maintenance schedule, see our trailer warranty page.
Thank you for visiting and shopping at the website of Big Man Trailer Company.
We provide product postage except for trailers and cages.
Trailer in-store pickup
Trailers can only be picked up from our stores. We
will send you an email when your order is ready along with instructions.
Please have your order confirmation email with you when you come to pick up.
Trailer Parts shipment processing time
All orders are processed within 2-7 business days. Orders are not shipped or
delivered on weekends or holidays. If we are experiencing a high volume of
orders, shipments may be delayed by a few days. Please allow additional days in
transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or telephone.
Shipping rates & delivery estimates (Apply to Trailer Parts only)
| Shipment Destination | Estimated Delivery Time | Shipment Cost |
|---|---|---|
| Victoria | 3-5 business days | displayed at checkout |
| Queensland | 3-10 business days | displayed at checkout |
| New South Wales | 3-7 business days | displayed at checkout |
| South Australia | 3-7 business days | displayed at checkout |
| Westen Australia | 5-12 business days | displayed at checkout |
| Northern Territory | 5-12 business days | displayed at checkout |
| Tasmania | 3-7 business days | displayed at checkout |
| Australian Capital Territory | 3-5 business days | displayed at checkout |
Our Company ships to all addresses within Australia and P.O. addresses.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped
containing your tracking number(s). The tracking number will be active within
24 hours.
Damages
Please contact us if you received a damaged item within 7 days.
Please save all packaging materials and damaged goods before filing a claim.
For Trailer
“No refunds will be given if you have changed your mind, customers have to
inspect the condition of the trailer (please following the inspection steps as
above ) upon pickup and report to us within 7 days for initial fault. Our
mechanics will then examine and test the fault and replace or repair any item
deemed to be faulty, if the trailer cannot be repaired or exchanged, fully
refund will be given by our company.”
For Trailers Parts
“We understand that you might need to return something to us for a number of reasons. Please contact us before sending anything back.
Items must be returned to us via tracked postage or courier. Without a verifiable tracking number, you accept full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund.
1. You changed your mind
- We offer a 7 days return policy for change of mind. That means if you are not satisfied with your purchase, you are welcome to return it to us up to 7 days after you received it for your choice of exchange or full refund, excluding original delivery costs.
- All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories. Where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so.
- Return shipping costs are non-refundable.
2. The item arrived damaged or missing parts
- All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt via Email for any shipping costs you incur.
- All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it and notify us immediately if there is any damage.
- Please take photographs of any damage and send them to us via Email before sending the item back, as we need to report the damage to our insurer, delivery courier, and warehouse.
3. The item is faulty
If the product you received is not consistent with the order, please take a photo with a clear item number of the product you received and send us the original order and photo via Email. After that, we will send you a new correct product and we will be responsible for your return postage fee.”
At The Big Man Trailer Co, accessible via https://bigmantrailer.com.au/ we are committed to protecting the privacy of our website visitors. This Privacy Policy outlines the types of information we collect, how that information is recorded, and the ways in which Big Man Trailer Co uses it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
Log Files
The Big Man Trailer Co follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Privacy Policy Generator.
Cookies and Web Beacons
Like any other website, the Big Man Trailer Co uses ‘cookies’. These cookies are used to store information, including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.
For more general information on cookies, please read the “What Are Cookies” article on Cookie Consent website.
Google DoubleClick DART Cookie
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads
Our Advertising Partners
Some advertisers on the Big Man Trailer Co website may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy on user data. For easier access, we hyperlinked to their Privacy Policies below.
Google: https://policies.google.com/technologies/ads
Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of the Big Man Trailer Co.
Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on the Big Man Trailer Co, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit.
Note that the Big Man Trailer Co has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
The Big Man Trailer Co’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found on the browsers’ respective websites.
Note that the Big Man Trailer Co has no access to or control over these cookies that are used by third-party advertisers.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
The Big Man Trailer Co does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best to promptly remove such information from our records.
Online Privacy Policy Only
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information that they shared or that the Big Man Trailer Co website collected. This policy is not applicable to any information collected offline or via channels other than this website.
Website Analytics & Session Recording
We use analytics and session-recording tools, including Microsoft Clarity, to help us understand how people use this website and to improve our content, layout and services. These tools may record information such as the pages you view, actions you take on those pages (for example, clicks, scrolling and mouse movement), time on page, device and browser details, screen size, and basic location information derived from your IP address.
We configure these tools so that sensitive fields (for example, your name, phone number, email address, and payment or financing details) are obscured before they are captured. We do not use session recordings to intentionally collect the contents of form fields that are reasonably likely to identify you. Because some of the information described above (such as IP address or device identifiers) can be linked to an individual, it may be considered “personal information” under Australian law.
If you are located in the European Economic Area, the United Kingdom or Switzerland, we will only run non-essential analytics and session-recording cookies (including Microsoft Clarity) after you have given consent through our cookie banner. You can withdraw that consent at any time using the same controls.
Disclosure to Microsoft (Overseas Recipients)
The analytics and session-recording services we use are provided by Microsoft Corporation and its affiliates. As a result, the information described above may be sent to and stored on Microsoft servers located outside Australia (including in the United States). Before using these services, we take reasonable steps to ensure that Microsoft will handle any personal information we disclose to it in a way that is consistent with the Australian Privacy Principles.
Your Choices
You can block or delete analytics cookies in your browser settings, refuse analytics/performance cookies in our cookie banner (where shown), or contact us using the details below if you have questions about how these tools work, or if you would like us to delete a specific session recording that you believe relates to you (to the extent we are reasonably able to identify it).
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.
Contact Us
The Big Man Trailer Co
Email: [email protected]
Address: 10 Concord Crescent, Carrum Downs, Victoria, 3201
Phone Number: 03 9124 9971