01
Submit your claim
submit application form with your proof of purchase, trailer details and clear photos.
02
Inspection and assessment
We review the information you provide and arrange an inspection where one is required
03
Outcome in writing
Repair, a replacement part or another appropriate remedy —confirmed to you in writing.
This written warranty is provided in addition to any rights and remedies available under the Australian Consumer Law. Warranty eligibility, conditions and exclusions apply.
How to make a warranty claim
Warranty requests are handled by email so that the details and photos stay with your claim. Every request follows the same four steps.
Contact us
submit application form with your name, contact details, proof of purchase and
the trailer identification details.
Provide the details
Describe the issue, when it appeared, and how the trailer has been used and loaded.
Attach clear photos or video of the fault
Assessment and inspection
We review the information you provide and arrange an inspection where one is required before any decision is made
Outcome in writing
If the request is approved we confirm the remedy — repair, a replacement part or another appropriate solution — in writing.
What to prepare
1. Proof of purchase or the original invoice
2. Trailer identification details from the compliance plate
3. Clear photos of the fault, and of the trailer as a whole
4. The date the issue was first noticed
5. How the trailer has been used, loaded and stored
6. Any maintenance records you have
How the inspection works
1. Bring the trailer to your nearest Big Man Trailer store, or
send the photos we ask for if attendance is not practical.
2. Our team inspects the fault and records the findings.
3. The findings determine whether the issue is an eligible
manufacturing defect or falls under an exclusion
Claim checklist
1. The trailer is within the applicable warranty period
2. The original proof of purchase is available
3. The trailer identification details can be read
4. Photos or video clearly show the fault
5. The trailer has been used within its rated capacity
6. Required maintenance can be described
7. No repairs or parts have been arranged yet
8. The issue is not listed in the exclusions in section 4
Do not arrange repairs before written approval.
Third-party repairs, replacement parts or modifications carried out before Big Man Trailer approves them in writing may affect the assessment or eligibility of your request.
Coverage at a glance
Big Man Trailer provides written warranty coverage for eligible brand-new trailers and selected components. Every request is subject to inspection, assessment and the applicable warranty conditions and exclusions.
24-Month Structural Warranty
Eligible brand-new trailers include 24-month structural coverage, subject to correct use,loading, maintenance, inspection and the applicable exclusions. Trailers used commercially or for hire are covered for 6 months
12-Month Component Warranty
Lights, wiring, plugs and connectors, hydraulic tipper components, doors, hinges, locks, latches, toolboxes, cages and accessories — covered for 12 months, subject to inspection. The galvanised or painted finish is not covered
6-Month Running Gear Warranty
Wheel bearings and seals, jockey wheel, mechanical brake hardware, tyres, rims,springs, shackles and the axle are covered for 6 months against eligible manufacturing defects, subject to the maintenance conditions in section 5.
Other components reviewed case by case
Components not specifically listed may still be reviewed individually. Eligibility depends on inspection findings, maintenance history, the cause of the issue and the applicable exclusions
Inspection before repair or replacement.
Do not arrange third-party repairs, replacement parts or modifications before receiving written approval from Big Man Trailer. Unauthorised work may affect the assessment or eligibility of your warranty request.
What is covered
Coverage periods differ by component and by how the trailer is used. The periods below run from the original date of purchase and are subject to the conditions and exclusions set out on this page.
| COMPONENT OR AREA | PRIVATE USE | COMMERCIAL OR HIRE USE |
| Structural components — chassis, drawbar, frame, body | 24 months | 6 months |
| Electrical — lights, wiring, plugs and connectors | 12 months | 6 months |
| Hydraulic tipper components | 12 months | 6 months |
| Hardware — doors, hinges, locks, latches, toolboxes, cages | 12 months | 6 months |
| Galvanised or painted finish | Not covered | Not covered |
| Running gear — bearings, seals, jockey wheel, brake hardware | 6 months | 3 months |
| Wear items — tyres, brake linings, light globes | Not covered | Not covered |
Commercial or hire use means any use for business, rental, hire or fleet purposes. Wear items are consumable parts that are used up through normal operation.
Conditions that apply to all warranty coverage
- The trailer must be used within its rated capacity and loaded correctly.
- Routine maintenance must be carried out as set out in section 5.
- Proof of purchase and the trailer identification details must be provided.
- Coverage applies to the original purchaser and is not transferable.
- All warranty work must be approved by Big Man Trailer in writing before it is carried out
What is not covered
Warranty covers manufacturing defects. It does not cover damage, wear, or the results of how a trailer has been used, maintained or modified. The distinction below applies to every claim
Manufacturing defect — covered
Eligible brand-new trailers include 24-month structural coverage, subject to correct use,loading, maintenance, inspection and the applicable exclusions. Trailers used commercially or for hire are covered for 6 months
Damage, wear or misuse — not covered
Lights, wiring, plugs and connectors, hydraulic tipper components, doors, hinges, locks, latches, toolboxes, cages and accessories — covered for 12 months, subject to inspection. The galvanised or painted finish is not covered
Exclusions that apply to every warranty request
NORMAL WEAR AND TEAR
Tyres, brake linings, bearings and globes consumed through normal use.
OVERLOADING
Exceeding the rated ATM, GTM or axle capacity, or loading the trailer incorrectly
MISUSE AND ABUSE
Use outside the trailer's intended purpose, including off-road or competition use.
ACCIDENT AND IMPACT
Collision, road debris, vandalism, theft, fire, flood or storm damage.
POOR MAINTENANCE
Failure to service bearings, check fasteners or maintain the trailer as advised.
UNAUTHORISED MODIFICATION
Welding, drilling, cutting or fitting parts and accessories that are not approved.
UNAUTHORISED REPAIRS
Any repair or replacement carried out before written approval is given.
ENVIRONMENTAL CORROSION
Salt water, chemicals, fertiliser, industrial fallout or prolonged coastal exposure.
CONSEQUENTIAL LOSS
Loss of income, hire costs, towing, travel, downtime or damage to goods carried
Specific components not covered
- Tyres and tubes
- Brake pads, shoes and linings
- Light globes, and lens covers damaged by impact
- Galvanised or painted finish, including rust and surface marking
- Fasteners that loosen through normal use
- Accessories not supplied or approved by Big Man Trailer
Other conditions that remove coverage
- The trailer identification plate is removed, altered or unreadable
- Proof of purchase cannot be provided
- The trailer has been used for hire or rental without disclosure
- The issue is reported outside the applicable warranty period
- Repairs or parts were arranged before written approval
- Required maintenance cannot be demonstrated
Looking after your trailer
Regular maintenance keeps a trailer safe on the road and helps your warranty coverage stay valid. The guidance below is general information only.
BEFORE EVERY TRIP
- Check tyre pressure and condition.
- Check lights and the plug connection.
- Check the coupling, safety chains and jockey wheel.
- Check the load is secure and within the rated capacity
EVERY FEW MONTHS
- Inspect and repack the wheel bearings.
- Check and adjust the brakes where fitted.
- Check wheel nuts, U-bolts and fasteners.
- Inspect the hydraulic tipper system where fitted.
AFTER COASTAL OR WET USE
- Rinse the trailer with fresh water, including the underside.
- Dry the trailer before storage.
- Inspect the galvanised finish for damage.
- Grease moving parts and pivot points.
This guidance is general information only and does not replace the manufacturer instructions supplied with your trailer.
Your rights under the Australian Consumer Law
This written warranty sits alongside your legal rights. It does not limit or replace them.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits given by this warranty are in addition to the other rights and remedies available to you under the Australian Consumer Law.
Frequently asked questions
The answers below are a summary. Where a question affects your claim, the full wording in the sections above applies.
How long is my trailer covered?
Eligible brand-new trailers have 24 months structural coverage and 12 months on selected components. Running gear is covered for 6 months. Commercial or hire use is covered for shorter periods.
When does the warranty period start?
From the original date of purchase shown on your invoice. Keep the invoice — it is needed for any claim.
Is the warranty transferable?
No. Coverage applies to the original purchaser and does not transfer with the trailer if it is sold.
Do I need to register the warranty?
No registration is required. Your proof of purchase and the trailer identification details are what we ask for.
What if I bought the trailer second-hand?
This written warranty does not transfer to a subsequent owner. Your rights under the Australian Consumer Law may still apply.
Does the warranty cover commercial use?
Yes, at reduced periods. Trailers used for business, rental, hire or fleet purposes are covered for the shorter periods shown in section 3.
Are tyres and brake pads covered?
No. Tyres, brake linings and light globes are wear items that are used up through normal operation.
Can I fit accessories or modify the trailer?
Accessories supplied or approved by Big Man Trailer can be fitted. Welding, drilling, cutting or fitting non-approved parts is not covered.
Can I get the repair done locally?
Only with written approval first. Repairs arranged before approval may affect the assessment of your request.
Does the trailer need to be inspected?
In most cases, yes. Inspection confirms the cause of the issue before any repair or replacement is approved.
How long does a claim take?
It depends on the inspection, parts availability and the nature of the fault. We confirm the expected timeframe in writing.
What if my claim is declined?
We explain the reason in writing. You can provide further information, and your rights under the Australian Consumer Law are unaffected.
Still have a question about your warranty?
Submit a warranty claim with your trailer details and photos. Our team will review the information and confirm what applies in writing.